Shipping

Please allow 2–5 business days for your order to be processed, packed and shipped out.

The delivery timeframes listed below begin once your order has been dispatched, not from the time your order is placed.

These processing and dispatch timeframes apply to all domestic and international orders.

Express Shipping speeds up delivery once your parcel has left our warehouse — it does not speed up processing or dispatch.

Additional delays may occur during busy periods, public holidays and major sale events. We'll always do our best to get orders out sooner where we can.

All orders within Australia are shipped with Australia Post and include tracking as standard.

Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel's journey.

Standard shipping typically takes 2–6 business days once dispatched, depending on your location (metro areas are generally faster than regional and remote areas).

Express Post typically arrives within 1–3 business days to most metro areas once dispatched.

We ship internationally via Australia Post International. Delivery timeframes vary by destination and typically range from 5–10 business days once dispatched.

Once your order has been marked as arrived in the destination country, you can track it further using your same tracking number with country's local shipping service.
Please see some shipping carriers listed below.

New Zealand –NZ Post

United States – USPS

Canada - Canada Post

United Kingdom – Royal Mail

International orders may be subject to customs duties, import taxes, or clearance fees charged by the destination country.
These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Customs processing can occasionally add delays outside our control — we appreciate your patience if this happens.

Please double-check your shipping address at checkout — we're unable to make changes once an order has been dispatched.

If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we'll contact you to arrange re-delivery.
A re-shipping fee may apply to cover the additional postage cost.

If you notice an error in your address after placing your order, contact us as soon as possible so we can try to update it before dispatch.

If your tracking shows no movement for several days, or your parcel hasn't arrived within the expected timeframe, please reach out to us at hello@baileyandbone.com and we'll look into it with Australia Post on your behalf.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can arrange a replacement or resolution.

We start processing orders quickly to get them out to you as fast as possible, so we can only accommodate changes or cancellations within 1–2 hours of the order being placed.

To request a change, contact us as soon as possible at hello@baileyandbone.com with your order number — once an order has entered packing, we're unable to make changes to it.